User Agreement

1. General Provisions

1.1. This User Agreement (hereinafter referred to as the “Offer”) constitutes a public offer made by the operator of the “Asko” platform (hereinafter referred to as the “Platform” or the “Operator”) and addressed to an unlimited number of persons.

1.2. The User shall be deemed to have fully and unconditionally accepted this Offer by registering on the Platform, creating a personal account, clicking the “I Accept” button, accessing the Platform, or otherwise commencing actual use of the Platform.

1.3. If the User does not agree to the terms of this Offer, the User shall not be entitled to use the Platform.

1.4. The Platform operates as an electronic marketplace, information intermediary, and service provider. Unless expressly stated otherwise, the Platform is not a seller, manufacturer, importer, customer, buyer, supplier, or direct party to any transaction.

1.5. The Platform shall have the right to unilaterally establish and modify the rules governing use of the Platform, its functionality, range of services, tariffs, commissions, technical requirements, moderation criteria, and security measures.

1.6. The Platform shall have the right to amend and supplement this Offer. Such amendments shall enter into force upon their publication on the Platform, while in cases where the law requires prior publication or notification, the applicable procedures and deadlines shall be observed.

1.7. The current version of the Offer shall be permanently available on the Platform. The User is responsible for independently monitoring any new versions of the Offer.

2. Definitions

2.1. Platform — an information system that, through the Internet, provides functionality for posting, searching for and selecting goods, works, services or other offers, placing orders, selling, purchasing, making payments, communication, logistics, statistical accounting, reviews, ratings, and other related functions.

2.2. User — any individual or legal entity registered on or using the Platform, including a seller, buyer, customer, applicant, representative, or other participant.

2.3. Personal Account — the User’s restricted-access section available after authentication.

2.4. Content — texts, images, videos, reviews, advertisements, descriptions, documents, marks, files, and other information posted on the Platform.

3. Registration and Account

3.1. Registration may be required to use certain or all functions of the Platform.

3.2. Upon registration and throughout the subsequent use of the Platform, the User shall provide complete, accurate, reliable, and up-to-date information.

3.3. The Platform shall have the right to require verification of information provided by the User, including identification, contact, payment, tax, permit, license, and other information.

3.4. The Platform shall have the right at any time to introduce additional identification, verification, document checks, confirmations, photographs, video verification, or other verification measures.

3.5. The User shall be independently responsible for maintaining the confidentiality and security of the login, password, verification code, and other identification credentials.

3.6. All actions performed through the User’s account shall, unless otherwise determined by the Platform, be deemed to have been performed directly by the User.

3.7. The User shall not transfer, sell, lease, share, or otherwise provide their account to third parties for use.

3.8. If false, incomplete, suspicious, or unverified information is identified, the Platform shall have the right to refuse registration or restrict, suspend, freeze, or delete the account.

4. Rights and Obligations of the User

4.1. The User shall have the right to use the Platform within the scope of its available functionality.

4.2. The User shall:

comply with applicable laws, this Offer, and the internal rules of the Platform;
provide only truthful, complete, and up-to-date information;
refrain from violating the rights of third parties, including intellectual property rights, privacy rights, business reputation, and other rights;
refrain from spam, malicious code, viruses, fraudulent schemes, manipulation, unlawful advertising, fake orders, artificial ratings, and other unlawful or improper activities;
be responsible for the legality and reliability of any content, offer, advertisement, review, document, or other information posted through the Platform and for ensuring that such materials do not violate the rights of third parties;
independently fulfill all tax, accounting, licensing, certification, consumer protection, and other obligations applicable to the User’s activities.

4.3. The User assumes full responsibility for the content of all information, electronic documents, and electronic messages posted on the Platform.

4.4. If, as a result of the User’s actions or content posted by the User, the Platform becomes subject to a claim, inspection, fine, loss, expense, payment obligation, or third-party demand, the User shall fully compensate the Platform for the relevant amounts.

5. Rights of the Platform

5.1. The Platform shall have the right to:

establish terms of service, rules of use, and technical and information-security requirements;
introduce qualification, technical, commercial, identification, and other requirements for Users;
moderate Content;
reject, hide, or remove unlawful, suspicious, inaccurate, incomplete, or policy-violating materials;
request additional documents and explanations from Users;
fully or partially modify, suspend, restrict, or discontinue any service;
introduce commissions, subscription fees, service charges, penalties, withholdings, deposits, or other financial terms where provided for by separate rules;
engage partners, payment systems, logistics operators, communication channels, and other third parties.

5.2. The Platform shall have the right, without prior notice, to restrict, suspend, or terminate access to a User’s account or individual functions in the following cases:

violation of this Offer or other applicable rules;
detection of inaccurate, suspicious, or unverified information;
existence of a security threat;
signs of fraud, money laundering, manipulation, unlawful trade, or other risks;
receipt of substantiated complaints from third parties;
failure to fulfill payment, debt, or compensation obligations;
upon request of an authorized governmental authority;
where necessary to prevent technical, legal, compliance, or reputational risks.

5.3. The Platform shall have the right not to disclose its internal security and compliance procedures.

6. Status of the Platform and Limitation of Liability

6.1. Unless the Platform is expressly identified as the seller or service provider in a separate transaction, it shall not be considered a party to transactions concluded between Users.

6.2. The Platform shall not be liable for legal consequences arising from the content of electronic documents, electronic messages, advertisements, descriptions, reviews, advertising materials, prices, photographs, certificates, or other information posted by Users.

6.3. The Platform shall not be liable for:

bad faith or misconduct of a seller or buyer;
the quality, safety, legality, integrity, completeness, or suitability of any goods, works, or services;
delivery periods or delivery results;
warranty, service, return, or replacement obligations;
infringement of third-party rights;
violations by the User of applicable laws, including tax and licensing requirements;
consequences arising from third-party use of the User’s account;
temporary interruptions, technical failures, communication failures, software errors, or failures of third-party services.

6.4. The Platform shall take reasonable measures to maintain continuous and reliable operation; however, it does not guarantee that use of the Platform will be uninterrupted, error-free, or result in any particular expected outcome.

7. Content, Advertisements, and Intellectual Property

7.1. The User grants the Platform a free, non-exclusive, worldwide, and perpetual right to use Content posted by the User for the purposes of posting, storing, copying, processing, adapting, translating, displaying, distributing, and ensuring the operation of the Platform, unless otherwise provided by applicable law.

7.2. The User warrants that they possess all necessary rights and authorizations with respect to the Content they post.

7.3. The Platform is not obligated to modify Content but shall have the right to format, technically adapt, shorten, categorize, block, or remove Content.

8. Payments and Settlements

8.1. Certain services on the Platform may be provided on a paid basis. In such cases, tariffs, commissions, subscription fees, and other payment terms shall be established on the Platform or under a separate agreement.

8.2. The Platform may, within the limits of applicable law and existing agreements, withhold or offset payments, commissions, penalties, fines, compensation, and other amounts due to it.

8.3. The User shall be responsible for the consequences of incorrect payment information, refunds, chargebacks, fraud, or other high-risk transactions.

9. Personal Data and Privacy

9.1. The Platform may process User data for the purposes of registration, authentication, security, service provision, communication, order processing, payment monitoring, fraud prevention, statistical analysis, improvement of service quality, marketing, and compliance with legal requirements.

9.2. The User consents to the collection and processing by the Platform of the following information: identification data, contact details, payment information, IP address, device information, cookies, usage history, geolocation elements, correspondence, and other necessary technical information.

9.3. The Platform shall have the right to disclose or transfer data to third parties where provided for by law or contractual arrangements, including payment organizations, logistics partners, IT providers, affiliated persons, and authorized governmental authorities.

9.4. The Platform shall take measures to protect personal data against unauthorized use; however, it does not guarantee absolute security on the Internet.

9.5. A User’s request to delete data may be limited by legal requirements, accounting obligations, security considerations, dispute resolution, fraud prevention, mandatory retention periods, and the Platform’s legitimate interests.

10. Notices and Electronic Documents

10.1. Correspondence, notifications, consents, warnings, claims, reports, and other communications between the Platform and the User may be sent electronically.

10.2. Messages sent through the Personal Account, email, SMS, push notifications, messenger services, or other communication channels displayed on the Platform shall be deemed duly delivered.

10.3. Electronic logs, server records, verification codes, timestamps, audit trails, and technical data generated by the Platform may be used as evidence in the resolution of disputes.

11. Dispute Resolution

11.1. All disputes and disagreements arising out of or in connection with this Offer shall first be resolved through the applicable pre-trial claims procedure.

11.2. An objection or claim shall be submitted in written or electronic form. The Platform shall review such submission within a reasonable period.

11.3. If a dispute cannot be resolved through negotiations or the claims procedure, it shall be considered in accordance with the procedure established by the legislation of the Republic of Uzbekistan.

11.4. To the extent permitted by law, before submitting a dispute to the Platform, the User shall provide all necessary information and documents in full.

12. Final Provisions

12.1. This Offer shall enter into force upon its acceptance by the User and shall remain valid for an indefinite period.

12.2. Certain matters relating to the use of the Platform may be governed by separate rules, policies, tariffs, regulations, or special agreements. Such documents shall constitute an integral part of this Offer.

12.3. If any provision of this Offer is declared invalid, such invalidity shall not affect the validity of the remaining provisions.

12.4. The User may discontinue use of the Platform; however, any obligations that arose prior to such discontinuation, including debts, claims, liability, compensation obligations, and obligations relating to disputes, shall remain in force.